Delivery & Returns
Got a question about postage? Find the answer here
Delivery & Return Information
How much is postage?
Standard UK delivery is charged at £3.95, and free for orders over £60.
Next working day delivery at £7.95 is available at checkout.
How long will my order take?
We aim to dispatch in stock orders by the next working day. Orders are sent by Royal Mail or where necessary by courier.
Custom orders such as bespoke map cushions have different lead times - please see the specific delivery information on the product pages.
Next day delivery will not speed up a custom product's making time - only the postage timescale is affected if you choose this option for postage at checkout.
Delivery timeframes are not guaranteed and may occasionally take longer than expected.
Can I collect in store?
Absolutely! Please select this option at checkout and wait for our email to let you know it is ready to collect.
Do you ship internationally?
At present we are only shipping within the UK, we hope to reintroduce Europe and rest of world deliveries soon!
My order has not arrived, can you help?
If your order does not arrive within the timescale expected, please get in touch with us as soon as possible so that we can assist you. It is your responsibility to ensure that delivery addresses supplied by you are correct and complete.
My order has arrived damaged, can you help?
All orders are carefully packed using quality shipping materials, but in the unlikely even that an item reaches you in a less than perfect condition, please advise us within 48 hours either by email to mail@graceandfavourhome.com so that a replacement can be arranged for you.
Please retain the damaged item and the packaging, as we may need evidence of the fault before a replacement is sent.
Can I return an item?
We sincerely hope that you will be thrilled with every item you order from Grace & Favour Home. We do however understand that occasionally you may wish to return for an exchange or refund.
From the date you receive the product, you have 14 days to get in touch with us to request a return, and a further 14 days to return the item to us.
Return postage is at your own cost. We recommend using a tracked service as it is your responsibility to ensure the items arrive back with us.
Not all items can be returned. Items that cannot be returned due to change of mind are:
Personalised or bespoke items, such as map cushions or lampshades.
Cut lengths of fabric.
For hygiene reasons, we cannot accept returns of pierced earrings.
Perishable items such as food or fresh flowers.
Items that have been used or opened.
All items must be returned in the original packaging provided.
Fragile items must be repackaged exactly as they arrived, and wrapped carefully in the protective packaging they came with originally.
Consumables (such as hand cream and soap) are only refundable if they are unopened, unused and in a re-saleable condition, with all tamper-resistant seals, and packaging intact.
Any branded packaging such as dust bags, and jewellery boxes should be included with your return.
Helpful information
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